Further to our recent appeal for regular donations we have discovered an issue with Virgin moneygiving which is having a serious impact on our finances.
When someone commits to regular donations, they are asked to use a credit or debit card. If that card goes out of date or is replaced for any reason the donations cease. Virgin moneygiving do not contact you to prompt an update of your card details.
We have also spoken with people who thought they had signed up for regular donations monthly but in fact had made a one off donation. This is may be due to the layout of the virgin moneygiving page
As a result of this we have spoken to several donors who thought they were continuing to give when in fact their payments had ceased. Some of these go back over two years.
If you are already a regular donor, we would ask you to check that your donation is still live. You can do this by checking your account on the virgin moneygiving website: https://uk.virginmoneygiving.com/giving/
Alternatively you can email firstname.lastname@example.org with your query.